ВсеМастераKZ

Service Rules

These Rules set the main requirements for user conduct in the VseMasteraKZ mobile app and service (the “Service”), posting orders, offering and performing services, publishing reviews, filing complaints, and using other Service functions.

By using the Service, users must comply with these Rules, the Terms of Service, and the laws of the Republic of Kazakhstan.

1. General conduct

Users must:

• provide accurate information;
• interact respectfully;
• not use the Service for fraud, deception, or unlawful purposes;
• not impersonate another person;
• not abuse orders, reviews, complaints, ratings, or support;
• comply with safety requirements and applicable law.

2. Rules for customers

Customers must:

• post an accurate and clear service description;
• disclose material circumstances affecting cost, complexity, or safety;
• not post knowingly false, fictitious, or nonexistent orders;
• not use orders for advertising, spam, data collection, or unrelated purposes;
• agree scope, price, timing, and other material terms before work begins;
• not request unlawful or dangerous actions;
• use reviews and complaints in good faith.

3. Rules for professionals

Professionals must:

• provide accurate information about identity, experience, qualifications, and services;
• not submit forged documents, diplomas, certificates, permits, or information;
• not claim qualifications, licences, or permits they do not hold;
• respond only to orders they genuinely intend and are able to perform;
• agree material terms before work begins;
• not mislead customers about price, scope, or required work;
• follow safety requirements and applicable law.

4. Intermediation and order transfers

A user presenting themselves as the direct performer must not mislead the customer about who will actually perform the work.

Hidden intermediation, bulk collection of orders for resale or transfer, and use of another person’s data, documents, photographs, or qualifications are prohibited.

If a user works as a team or organization or engages other performers, the customer must be informed about the actual performer.

5. Prohibited orders and services

Users must not post, offer, or perform:

• services or acts prohibited by Kazakhstan law;
• fraud, document forgery, or unlawful access to another person’s data or property;
• services intended to harm life, health, property, or rights;
• unlawful trade in prohibited or restricted goods or substances;
• sexual services or other unlawful services;
• unauthorized access to accounts, devices, systems, or personal data;
• other tasks whose content or purpose is unlawful or clearly unsafe.

Where a licence, permit, special qualification, approval, or other mandatory status is required, the performer must hold the necessary lawful authorization.

6. Orders and service prices

A listed price, estimate, or price suggestion does not replace an agreement between customer and professional.

Before work begins, users should agree a final or objectively determinable price, scope, materials, timing, and other material terms.

Intentionally misleading the other party about price or using a false price merely to attract a response is prohibited.

7. Reviews and ratings

A review must be based on a real user interaction.

Fake reviews, coordinated rating manipulation, multiple accounts used to manipulate ratings, knowingly false statements, threats, blackmail, extortion, unlawful content, and disclosure of third-party personal data without a lawful basis are prohibited.

The Service may apply automated or manual moderation to reviews and other user content.

8. Complaints

Users may report suspected violations through the complaint mechanisms provided by the Service. Complaints must be filed in good faith and contain accurate information where possible.

Knowingly false complaints, complaints used for pressure, retaliation, blackmail, or unfair competition, mass unfounded complaints, and fabricated evidence are prohibited.

9. Fraud and abuse

Users must not create accounts to deceive users or the Service; use another person’s identity, phone, documents, or data unlawfully; create fictitious activity, orders, responses, reviews, or ratings; bypass restrictions or blocks; use automation to interfere unlawfully; attempt unauthorized access; or use the Service for other fraud or abuse.

10. Multiple accounts and circumvention

Creating or using additional accounts to bypass blocks, restrictions, warnings, sanctions, or other safety measures is prohibited.

Account deletion does not authorize a new account used to continue fraud, repeated violations, or circumvention of lawful safety measures.

11. Warnings, restrictions, and blocking

Depending on the nature, severity, and repetition of a violation, the Service may issue a warning; remove or limit visibility of content; temporarily restrict functions; temporarily or permanently block an account; or apply other reasonable safety measures.

The Service may consider the nature, impact, repetition, history, and other relevant circumstances. Measures may be applied without advance warning where needed to prevent further harm from suspected fraud, safety threats, unlawful activity, or other serious violations.

12. Information and document verification

For some functions and categories, the Service may verify identity, qualifications, diplomas, certificates, and other documents.

Users must provide only accurate information and documents they lawfully use. Forged, altered, or third-party documents may lead to failed verification, functional restrictions, blocking, or other measures.

13. User safety

Users decide independently whether to interact and must take reasonable personal, property, and financial safety measures.

Before work begins, users should agree material terms and, where appropriate, verify information, documents, or authority relevant to the service.

If fraud, a safety threat, or another violation is suspected, users may stop the interaction and use complaint or support functions.

14. User responsibility

Each user is responsible for their actions, published information, and compliance with agreements made with another user under Kazakhstan law.

The Service is an information and technical platform for user interaction and, unless expressly stated otherwise, is not a party to the contract between customer and performer.

15. Changes to the Rules

These Rules may be updated as the Service develops, functions are added, or safety and legal requirements change. The current version and last-updated date are published on this page.

16. Related documents and support

These Rules apply together with the VseMasteraKZ Terms of Service and Privacy Policy.

For Service questions, use the support channels available in the app or visit Support.