ВсеМастераKZ

Account and data deletion

VseMasteraKZ users can delete their account and associated personal data as described on this page.

1. Delete your account in the app

Account deletion can be initiated directly in the VseMasteraKZ mobile app:

1. sign in;
2. open Settings;
3. open Security;
4. select Delete account;
5. review the deletion warning;
6. confirm deletion using the method provided by the app.

2. Request deletion from the web

If you cannot access the in-app deletion function, use the support form and select “Account deletion.” Do not send a password, one-time code, IIN, identity document, or bank-card data.

Open the account deletion request form

3. Verification

To protect the account, the Service may require confirmation of identity or account ownership before deletion. This prevents accidental or unauthorized deletion by another person.

4. What happens after deletion

• the account becomes inactive;
• the user loses account access;
• active authorization bindings and devices may be disconnected;
• the profile is no longer used as an active Service profile;
• personal data no longer required for lawful purposes is deleted or de-identified.

5. Data that may be deleted or de-identified

Depending on the data, Service architecture, and lawful grounds, this may include active profile data, avatar and profile images, optional profile data, active technical bindings, and other personal data no longer required.

6. Data that may be retained

Deletion does not always mean immediate physical destruction of every record ever associated with the user. Minimum information may be retained for a permitted period where required for Kazakhstan law, dispute and claim resolution, fraud and abuse prevention, user and Service safety, protection of legal rights, or obligations arising before deletion.

This may include limited records about orders, reviews, complaints, violations, blocks, support requests, and security events. Data may be de-identified where user identification is no longer required.

7. Fraud, violations, and blocks

Account deletion must not be used to bypass safety measures, blocks, or consequences of serious violations. Where lawful and necessary to prevent fraud, repeated abuse, or circumvention, minimum information may be retained.

8. Uploaded files and documents

Photos, documents, and other files are deleted, de-identified, or retained depending on their purpose and lawful retention grounds. Files no longer needed for operation, disputes, safety, or legal compliance are not retained indefinitely.

9. Backups and technical deletion

Some data may temporarily remain in backups and technical systems until scheduled update or deletion. Such data is not used as active-account data and is deleted or overwritten under the applicable backup procedures.

10. Related documents

Processing and deletion are also governed by the Privacy Policy, Terms of Service, and applicable Kazakhstan law.